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Multimedia Library

Whether you’re seeking to find ways to integrate medical management initiatives to improve member care or anticipating changes in primary care delivery models, you’ll find information and real-world examples videos and podcasts featured in our multimedia library.

2013 VIDEOS and PODCASTS

	The Source for Payers to Automate Their Benefits Plan Management April 30, 2013 Now with health care reform’s increased compliance, data collection, reporting and tracking challenges, plan management systems are now critical to cost effectively and accurately generating competitiveness and profitability. Plans need to centralize benefits plan information as a foundation for future success by reducing complexity with managing and updating benefits plan information. Listen in as HighRoads explains ways to increase cost savings for health care and administration.
	mHealth: Leading Mobility Trends and Opportunities in Healthcare March 28, 2013 The use of mobile technology in healthcare is fostering big changes across the healthcare industry. Accenture’s leading experts in mobile health Lisa Mitnick, Executive Director of Mobility Services and Frances Dare, Managing Director of Connected Health Practice take a look at what is driving increased mobility in healthcare and the latest best practices and cutting-edge mobility trends for engaging patients. In this podcast series they present ways that mobile health can deliver value added services to consumers and providers, allow consumers self-health management, enable connectivity and collaboration among clinicians, improve management of patients with chronic diseases, and enhance payer-provider business services.
	Improve Prospective Claims Analysis March 28, 2013 Incorrectly paid claims cost payers and providers billions of dollars each year in under and over payments. In addition, incorrect payments require a lot of rework to fix the problem, reduce waste and lower friction with members and providers. A better solution is to apply predictive modeling and data analytics to improve claim payment processes before the claim is settled. Listen to this podcast and gain insights how to apply solutions that enhance the claims payment processes and help to mitigate errors upfront, creating substantial savings for both health payers and providers.
	Taking a "No Excuses" Approach to 5-Star Operational Measures January 31, 2013 Accenture leadership focuses on the key questions health plans should be asking to determine whether quality improvement, member engagement and operations improvement programs will achieve the desired, measurable results.

2012 VIDEOS and PODCASTS

	dLife Healthcare Solutions: The New Patient-Centric Approach to Population Health  December 7, 2012 dLife's Adam Kaufman and Ron Geraty discuss the healthcare industry shift toward an outcomes-based reimbursement model, resulting in health plans exploring innovative ways to empower their patients. Annual doctor visits can only go so far — Patients need to be engaged in self-care 24/7 in order to fully understand how their behavior affects their overall health; to effectively realize the benefits of therapies provided by their health system; and to responsibly take ownership of their health.
	Technology Implications of Healthcare Reform November 29, 2012 The U.S. healthcare market is experiencing disruption not seen since the introduction of Medicare. Whether sponsored via government or private exchanges, a new retail-based model for health insurance administration is emerging as the business model to power growth.  In this podcast, learn about technology solutions that help payers bend the trend and power growth in the retail health insurance market.
	Health Plans and Effective Use of Consumer Surveys November 28, 2012 Emerging Solutions Podcast Series. Consumers shopping for group insurance are as equally uninformed as the uninsured market; a statement supported by survey data. An inability to understand key insurance terms is the same between the 2 groups, affecting the overall perception of the insurance exchange. Based on the survey results companies can better implement the tools necessary to help with the consumer education process.
	Payer Optics 360o November 20, 2012 Emerging Solutions Podcast Series. Payer Optics 360° is an integrated portfolio of business intelligence solutions for health plans that consists of advanced analytics and proprietary predictive modeling built on health plan customer data and delivered on leading edge data appliances or remotely hosted in secure CSC data centers. It delivers deep understanding of the health plan consumer using comprehensive customer databases and advanced analytics.
	Health Reform Outlook Post 2012 Election November 8, 2012 Emerging Solutions Podcast Series. The 2012 elections will dictate the future path of health reform and the health insurance industry. After the election, hear Avalere's predictions for how the President-elect will alter the implementation of health insurance exchanges, Medicaid expansion, and Medicare reforms. Learn how these post-election dynamics could impose new uncertainty and further market change on the health insurance industry.
	Streamlining Claims Payment Processing  November 1, 2012 2012 Institute Innovations Center.
	Reducing "Cost of Care" Through Transportation October 18, 2012 Emerging Solutions Podcast Series. Millions of Americans do not have access to needed healthcare services due to low income, their disabling conditions, inability to drive and geographic isolation. This population must depend on others to access healthcare, which reduces access to routine and other non-emergency medical services, and can lead to poor health outcomes. Health insurance plans that provide their members with access to transportation services can improve healthcare outcomes and reduce the overall cost of healthcare.
	Bridging the Communication Chasm to Drive Customer Engagement  August 24, 2012 Emerging Solutions Podcast Series. Health insurers today are faced with a huge chasm between the vast amounts of customer data that is available today and the ability of carriers to utilize that data for driving increased levels of member engagement. Pitney Bowes Software helps to bridge that communication gap to enhance the customer experience, improve desired outcomes and reduce operational costs.
	Drive Value and Loyalty in a Consumer Driven World June 20, 2012 2012 Institute Innovations Center.
	The Future of Healthcare Consumerism June 20, 2012 2012 Institute Innovations Center.
	Trends in mHealth and Connected Health June 20, 2012 2012 Institute Innovations Center.
	Business Process Automation with Microsoft Dynamics CRM June 20, 2012 2012 Institute Innovations Center.
	Implementing Strategies to Innovate and Navigate Device Benefit Management June 20, 2012 2012 Institute Innovations Center.
	Executing Transformation Strategies Leveraging Partnerships and the Digital Enterprise June 20, 2012 2012 Institute Innovations Center.
	How Accountable Care Organizations are Leveraging Information and Technology to Improve Outcomes June 20, 2012 2012 Institute Innovations Center.
	OneHealth: Evolution of Condition Management June 13, 2012 Emerging Solutions Podcast Series. Self Management creates a holistic patient-centered approach for behavior, wellness and medical conditions through online social health communities. The OneHealth Social Solutioning ™Platform provides a safe place for members to use the power of social media to support each other and sustain behavior change. Increased engagement, enhanced wellbeing and improved outcomes result in proven medical cost savings.
	Addressing the Needs of ASO’s, TPA’s and At Risk Populations: What are You Doing for Them and Your Bottom Line? June 6, 2012 Emerging Solutions Podcast Series. 1% of patients account for more than 25% of health spending. If your company is at-risk for some of the costs of this care, what are you doing today to help people with chronic conditions manage themselves better from the comfort of home and utilize the healthcare system more effectively? Find out how technology can help achieve your business goals.
	Managing Disruptions in Healthcare June 5, 2012 Emerging Solutions Podcast Series. The Healthcare payer industry has been facing disruptions. A few major ones that will have a lasting impact on our industry are Unfunded Mandates and Fraud, Waste and Abuse in the industry. The podcast aims at discussing HCL Solutions that attempts at managing these disruptions focusing on 5 C’s - Customer Centricity, Cost, Compliance, Care Quality and Consistency.